Warranty and service repairs


General Information

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Please observe the warranty conditions listed below to ensure a trouble-free procedure. An RMA number (return request) is always required in the case of returns. You can find the required form further below. You can also consult our Service department if you need help in this regard.You will be guided step by step through the procedure; you thus obtain all the required information!

Warranty conditions and prices

You can view our warranty conditions and prices (pdf file) beforehand here:

Warranty conditions

Repair prices

Repair procedure, step by step


We request that you observe the following steps to process repairs:

  1. Fill out the RMA online form
  2. Confirm the warranty conditions
  3. Print out the documents
  4. Send the form online
  5. Send the defective device with the documents to PrehKeyTec